changes in business

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Business Domination Via Outstanding Customer Service

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You’ve seen the downturn in customer service. You see it in fast food restaurants, you see it in grocery stores…you see it in many places.

Only one line open in a store that has 15 cash registers. Yes, it is frustrating.

We don’t know where these businesses are getting their business strategies from. It’s scary, I tell you.

It’s like they sit down and try to figure out how to destroy their business. Then they put their plan into action.

As we stated many times in the past….the world is ultra-super-connected via social media and other communication platforms. If your company does something wrong to a customer…literally hundreds of people might know about it very quickly. Almost everybody has called some customer service hotline and had to listen to a foreigner with a heavy accent butcher our language as the customer tried to get help to solve some problem. It gets frustrating, and many people are really fed up with it.

With this thought in mind, Business Owner, or CEO…you better figure out that providing crappy customer service is going to seriously hurt your business in the long run. If you’re not concerned about the long run, your business will probably die like the thousands of businesses that die every year. The “downhill” isn’t just some ski slope in the Olympics. It’s what every business does before it dies. It goes downhill first.

Is your business going up or down?

One look at the businesses that are highly successful will show the importance of having a good customer service model.

The solution is very obvious here. When other businesses start going down in the customer service department….your business should make great efforts to greatly improve your customer service.

Just because other businesses are running full speed towards a steep cliff doesn’t mean that’s a good business plan for you.

And the indication from what we have all seen is that this trend of bucking customer service will continue until it gets so financially painful for companies that they have to go back to what worked in the first place. It’ appears to be some kind of idiotic circle of failure.

Make sure you mention that your customer service is superior to other companies. It’s one of the many ways you can differentiate your business from the competition. Customer service is a vital part of customer satisfaction. Lose sight of that, and you lose sight of what is important to your customer.

Every company has a reputation…some are good, some are bad. Social media has sometimes helped some companies, others it has helped destroy.

If you would like to discuss this further, feel free to contact me at tom@thebusinessdominator.com.

PS….BIG changes are coming in how we deliver business domination wisdom to the masses. Stay tuned. Coming up in the near future, we will discuss taking on robots in head-on battle, this is something you won’t want to miss.


Some Of Our Favorite Sayings…Please Share!

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Potentially Catastrophic Changes For Businesses And A Solution

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As many of you know, Facebook changed it’s algorithm…what you might not know is that that has significantly decreased the organic reach of many businesses.

We heard  that some businesses have sunk hundreds of thousands of dollars into Facebook and now their ROI has been instantly drastically reduced. We bet they are none too happy about that.

We mentioned specifically dealing with Facebook back in October of 2017. You can read that post here:

https://thebusinessdominator.com/2017/10/to-dominate-in-business-you-have-to-take-control/

It doesn’t really matter to us that we were right. What matters to us is that we informed you.

Regardless of the truth of why that happened, there are very important lessons to learn.

You, as a business owner, would be wise to realize that Facebook is the landlord of Facebook. They can change the conditions and the cost of the “rent” that you pay to advertise your business. That’s why you should primarily use Facebook and all other social media  platforms as a TOOL to acquire the contact information of your customers. The simple reason is that YOU will then be in control of being able to contact your customer base at will.

And…Instagram is owned by Facebook. Be wary of potential changes there that could have a negative impact on your business.

SO the solution is…

Build your email list! That way you can instantly contact your customers at will.

Business domination requires it.

Now is always the time to bulletproof your business…

The significant changes that are happening in the world today and the ones that are coming are a serious threat to small businesses.

There are very specific things you can do to get traffic, and to dominate in your business. We will be discussing these strategies and tactics in future posts.

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What can we do for you? We would love to hear from you!

Feel free to email us at:

tom@thebusinessdominator.com


A BIG Business Domination Secret Revealed!

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Ah, knowledge.

Isn’t it great?

The internet is loaded with it.

You can sit for hours and hours and read up on problems and solutions, and go away feeling better.

There is a difference between feeling better and doing better.

You now know what you think you need to finally move forward. So you breath a sigh of relief.

As you come across another little problem, you can find a solution for that one, too.

Kinda keeps you very busy, don’t it?

One of the things we see often with business owners and their number two in charge is that solving a bunch of little problems is what keeps them from the bigger problems. The fireman who runs around putting out a bunch of little fires gets tired.

Time vampires. That’s what those little problems are. They suck up your available time.

What are the bigger problems?

Come on, you know what thy are.

That product isn’t selling as good as expected. Sales are way down. Costs are creeping up. Employees just aren’t producing like they used to. These are common big problems that we hear about all the time.

Solving your little problems while your bigger problems just sit there is no way to dominate.

Sometimes it is wise to ignore the little problems and solve the big ones.

If your ship strikes an iceberg, you don’t worry about the one light-bulb that is out.

Here’s a  BIG secret  of business domination that you might have been missing:

Success in today’s business world is a moving target.

That means you have to be moving, too.

One of the traits of all the big dogs in business is they have a solid strategy. They know they have to do something.

They know they have to be moving, because their target is moving.

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What can we do for you? We would love to hear from you!

Feel free to email us at:

tom@thebusinessdominator.com


Predictions on the Rate of Change in Business

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Here is our prediction: The rate of change is only going to go up in an erratically sharp increase from now on.

This is bad news for companies and individuals who are slow to change.

The last 30+ years has been marked by a constant increase in the rate of change.

As we forecast years ago, technology is only going to continue to interrupt business. We are going to see more interruptions in the near future-about the time robots hit our business mainframe. This hasn’t happened yet to a large degree. When it does, it is very likely to cause some serious disruptions in how business gets done. It’s not a question of if, it’s a question of when.

Now is a great time to learn adaptability skills along with the art of remaining flexible.

Big change is coming, maybe sooner than we think.